Shipping policy

YELOHIM SHIPPING, RETURNS AND EXCHANGE POLICY

BLACK and WHYT LLP ("we" and "us") is the operator of www.yelohim.com. By placing an order through this website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

We try to maintain accurate stock counts of all products available on our website. However, in rare cases of a stock discrepancy, we will fulfil the available products to you, and contact you to arrange a full refund of the charged amount.

All orders are shipped from our facility in Kerala , India. Depending on your location, the courier company may vary, and may include, among others, DHL, FedEx, BlueDart, DPD, DTDC, SHIPROCKET, Indian Postal Service.

SHIPPING WITHIN INDIA

We offer free and paid shipping depends upon price and quantity

INTERNATIONAL SHIPPING

We offer free and paid international shipping depends on price and quantity. Please note, however, that the terms of delivery to international locations are DDU (Delivered Duties Unpaid). You will be solely responsible for any and all customs duties and taxes that may be imposed by local authorities in your location.

ORDER & DELIVERY

After placing your order, you will receive a confirmation email from us. We endeavour to dispatch your order within 3 working days. Once your order has been dispatched, you will receive an email with a tracking number which you can use to track your order on the website of the relevant courier company. We will take all required steps to ensure shipment delays are kept to a minimum.

To ensure successful delivery, please provide a complete and accurate address, including any necessary special instructions and where someone will be available to receive the order. If an incorrect or incomplete address or phone number is provided, we cannot be held responsible for loss of shipment due to incorrect details provided by you. Please note that we are unable to schedule deliveries without a valid address and phone number.

Deliveries will take place between Monday-Friday (except on national holidays), and 2 delivery attempts will be made before packages are returned to us. Wherever possible and upon our discretion, additional fees may be applicable for further delivery attempts, or for any change of address after the delivery has been scheduled and you have received your tracking number. Please allow 2 to 7 working days from dispatch for your goods to arrive for deliveries within India, and 3 to 10 working days from dispatch from your goods to arrive for deliveries outside India (barring any delays caused due to customs clearance).

We can not be held liable for any delay and/or extension in delivery time caused by the courier company carrying your package. We will always attempt to fast track the delivery in case of delays, however, we cannot be held liable for delays once the items have been dispatched from our facility.

INTERNATIONAL CUSTOMS DUTIES & TAXES

For international deliveries, we endeavour to ensure that the courier partners we use, including but not limited to DHL, FedEx, UPS, DPD, will be able to provide a customs clearance service. However this process will vary depending upon your location, as will the amount of customs duties and handling fees that may be levied.

Please ensure that you have provided accurate and current email and telephone details when placing your order, so that you may be contacted as required by the courier company and/or customs authorities.